f3999's Privacy Policy

f3999 ("we", "us") operates a trusted and secure online betting and casino platform for players in Bangladesh. This privacy policy will inform you about what types of personal information we collect, the purposes for which that information is used, who it may be shared with, and how we protect the privacy of your information.

By using f3999's services through our website, mobile version or any other digital channel, you are accepting the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

f3999 always respects your privacy and uses advanced SSL encryption technology and industry-standard security measures to keep your information safe. Our goal is to provide you with a fully transparent and trustworthy experience.

When registering and using services at f3999, we may collect the types of information listed below.

2.1 Information Provided Directly

When you create an account or contact us on our platform, we collect:

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Email address and contact details
• National ID card or passport details (when identity verification is required)
• Bank account number or mobile banking (bKash, Nagad, Rocket) account details
• Details of any support messages or complaints you submit

2.2 Automatically Collected Information

When you visit our platform, certain information may be collected automatically, such as:

• IP address and device information (device type, operating system, browser version)
• Login time and session duration
• Games or betting categories used and activity history
• Browsing behaviour data collected through cookies and similar tracking technologies
• Transaction information — deposit and withdrawal amounts and timestamps

2.3 Information Received from Third Parties

In some cases, for identity verification or fraud prevention purposes, we may verify information with trusted third-party service providers. This information is used solely to ensure the necessary level of security.

We use the personal information we collect for the following legitimate purposes:

• Account management: Creating, verifying and keeping your account secure.
• Service delivery: Managing betting, gaming, financial transactions and customer support smoothly.
• Security and compliance: Detecting fraudulent activity, preventing money laundering and ensuring age verification.
• Communication: Sending transaction notifications, security alerts and account updates.
• Service improvement: Analysing user experience to improve the platform.
• Marketing (optional): Subject to your consent, informing you about relevant promotional offers and bonuses.
• Responsible gaming: Identifying problematic gaming behaviour and providing support to players.

We never sell or rent your information to third parties for advertising purposes.

f3999 gives the highest importance to the privacy of your personal information. We may only disclose information in the limited circumstances below:

4.1 Service Provider Partners

Only necessary information is shared with game software providers, payment processing organisations (such as the payment gateways of bKash, Nagad and Rocket) and technical support providers. All such partners are bound by strict confidentiality agreements for data protection.

4.2 Legal Obligations

If lawfully required by a court, regulatory body or law enforcement authority, we may disclose the information necessary to fulfil our legal obligations.

4.3 Fraud and Abuse Prevention

Limited information may be shared with specialist verification services for anti-money laundering and fraud detection purposes.

4.4 Business Transfer

If f3999 undergoes a business restructuring or acquisition, user information may be transferred to the new entity. Prior notice will be given in such cases.

4.5 With Your Consent

Outside of the circumstances above, we will not disclose any information to third parties without your explicit consent.

f3999 uses cookies and similar technologies to improve the functionality of our platform and the user experience. Cookies are small data files stored in your browser.

5.1 Types of Cookies We Use

• Essential cookies: Essential for maintaining login sessions and ensuring security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand user behaviour, which helps us improve our platform.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly. Refer to your browser's help section for managing cookies.

f3999 has implemented technical and administrative security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

• SSL encryption: All data transmission on our site is protected by SSL/TLS encryption.
• Firewall and intrusion detection: Advanced firewalls and suspicious activity detection systems are active at our network level.
• Access control: Only authorised staff may access your information, and only as needed.
• Regular security testing: Regular security assessments are conducted to identify and address potential vulnerabilities.
• Data minimisation: We collect only the information that is genuinely necessary to provide our services.

It is not possible to make data transmission over the internet entirely risk-free, but we follow industry best practices to minimise risk as much as possible. In the event of any security breach, we will promptly alert the affected users.

f3999 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected or to meet legal obligations.

• Active accounts: Information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
• Financial records: Transaction information is retained in accordance with the requirements of anti-money laundering laws.
• Inactive accounts: Information from accounts that have been inactive for a long period may be deleted or anonymised following a defined process.

Contact our support team for more details about data retention periods.

You have certain important rights regarding your personal information. f3999 fully respects these rights.

8.1 Right of Access

You may request at any time to know what information we have collected about you. We will provide a complete summary within a reasonable time.

8.2 Right to Rectification

You have the right to request correction of any information that is inaccurate or incomplete. This can be done through your account settings or via our support team.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this request may not be possible to fulfil where there are legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. Upon receiving such a request, we will act on it without delay.

8.5 Right to Data Portability

You have the right to request your information in a structured, commonly used format.

f3999 is for persons aged 21 and above only. Our platform is not for use by minors and we do not intentionally collect personal information from anyone under the age of 21.

Age is verified at the time of registration. If we find that a minor has created an account using false information, that account will be closed immediately and the relevant information deleted. If you believe a minor is using our platform, please contact us.

For more information about responsible gaming, please visit our Responsible Gaming page.

We work with payment processing providers (bKash, Nagad, Rocket, bank transfer), game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) and other technology service providers on our platform.

These third-party service providers have their own privacy policies and process information according to their own rules. f3999 is not responsible for the data practices of these external services. However, we ensure that our partners maintain adequate standards of data protection.

f3999 may update this privacy policy from time to time in line with changes to its services, technology and legal requirements. If there are any significant changes, we will:

• Send advance notice to your registered email address.
• Publish a clear announcement on the platform.
• Update the "Last Updated" date at the top of this page.

If you continue using the platform after any changes, you will be considered to have accepted the updated policy. If you do not agree with the updated policy, you may request that your account be closed.